Measure the Quality of Experience to Improve Passenger Satisfaction
Gain insight and actionable data about your onboard connectivity service by continuously monitoring the user experience—at the seat level.
To keep their passengers happy and crews always connected, train operators need to have the ability to measure the true “end-to-end” data of the multiple networks delivering onboard Wi-Fi.
QMap Rail collects real-time data, continually running multiple tests to accurately and independently monitor network performance while on the move.
Using minimal bandwidth, it works in the background—on crew and/or passenger smartphones, tablets, and other mobile devices. Aggregating all user data, QMap creates a range of insightful reports on end-to-end connectivity performance, accessible via a powerful and easy-to-use dashboard.
- Gather real-time performance metrics on the actual user experience
- Ensure providers are delivering on the connectivity promised
- Quickly identify network performance issues
- Compare service providers to determine which deliver the best service
- Pinpoint trouble spots on various routes to inform decisions on how to improve
- Better prepare for inevitable demand surges during peak travel times
Measuring and Rating QoE
Unlike service providers who just measure QoS, we calculate QoE, accounting for what users are actually doing. QMap Rail tracks four key metrics that directly affect satisfaction levels:
- Latency
- Packet loss
- DNS lookup times
- Effective bandwidth
QoE for passenger internet service is best measured continuously and end to end on many routes. Best practice entails evaluating the passenger experience independently of the communications technology and vendors that deliver the service. Independent measurement provides an unbiased view of passenger QoE.
QoE for passenger internet service is best measured continuously and end to end on many routes. Best practice entails evaluating the passenger experience independently of the communications technology and vendors that deliver the service. Independent measurement provides an unbiased view of passenger QoE.